salam123Terms of Use
When you open an account on salam123, you agree to our terms that govern account management, deposits, withdrawals, game play, and dispute resolution. These terms are straightforward — we set clear rules so both you and salam123 operate with mutual understanding. We do not hide conditions in obscure language. Instead, we describe what we expect from you, what you can expect from us, and how conflicts get resolved.
Our terms cover account eligibility (age, jurisdiction, identity verification), payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), bonus conditions, and the rules governing live-dealer tables, sportsbook betting, slots, and esports markets. We also outline our right to suspend or close accounts if you violate our policies, and your right to dispute outcomes or withdraw your balance.
This page outlines our core policies. If you have questions about a specific rule or how it applies to your account, our support team in English and Indonesian can clarify.
Account Eligibility and Registration on salam123
We at salam123 require all account holders to be at least 18 years old and legally permitted to use online gaming services in their jurisdiction. When you register, you provide your name, date of birth, email, and identity document number. You agree that this information is accurate and that you are not using salam123 from a jurisdiction where our services are prohibited.
Our services are available only where local law permits. Users are responsible for verifying that their access to salam123 complies with their own jurisdiction's laws. We do not offer salam123 in jurisdictions where online gaming is prohibited.
You may register multiple accounts, but you cannot use salam123 if you are under 18, if you are banned from our platform, or if you are located in a restricted jurisdiction. We reserve the right to verify your identity at any time. If verification fails or you provide false information, we suspend your account and forfeit any balance.
Account registration steps
- Provide accurate personal information including name, date of birth, email, and phone number.
- Create a secure password (minimum 8 characters).
- Confirm your email address via a verification link.
- Submit identity documents (national ID, passport, or driver's licence) for Know Your Customer verification.
- Await KYC approval before placing your first bet or deposit.
Deposits and Payment Methods on salam123
We at salam123 accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method displays its minimum and maximum limits on our deposit page. You are responsible for ensuring that your payment method belongs to you and that you have the right to use it.
Deposits are non-refundable once processed. If you accidentally deposit more than you intended, contact our support team immediately and provide transaction details. We may refund the excess amount at our discretion, but we are under no obligation to do so. Deposits typically clear within minutes for mobile wallets and mobile banking, and within 1–4 hours for bank transfers depending on your bank's processing window.
Withdrawals and Account Verification
To withdraw funds from salam123, you must first complete Know Your Customer (KYC) verification. This involves submitting identity documents such as a national ID card, proof of address, or a recent bank statement. Our compliance team reviews your documents and either approves or requests clarification within 24–48 hours.
Once verified, you can request withdrawals to the payment method you used to deposit, or to an alternative method if you provide proof of ownership (e.g., a bank statement in your name). Withdrawals are processed according to our standard timeline. We do not guarantee specific withdrawal windows, but we work within industry-standard practices.
If you withdraw while you have an active bonus, the bonus may be forfeited or its terms may apply to your remaining balance. Check bonus terms before withdrawing. If a dispute arises during withdrawal — for example, disagreement about a bet settlement that affects your available balance — we escalate to our disputes team for review.
Game Play Rules and Betting Terms
When you place a bet on salam123, you agree to the game or market rules displayed at the time of placement. Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) operate under standard gaming rules. Our sportsbook covers Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and other tournaments with market-specific rules. Our slots and esports markets have their own payout structures.
All bets are final once confirmed. We do not reverse or cancel bets except in cases of technical error on our platform. If a bet is placed due to our system malfunction — for example, incorrect odds displayed or game crash during play — we investigate and make a good-faith determination. You can request a review of any bet by contacting our support team within 24 hours of the event.
Our live dealers follow strict protocols. They manage each table fairly, apply rules consistently, and do not offer betting advice. If you dispute a hand outcome or payout calculation, the dealer escalates to our management team, which reviews the table record and settles the matter according to documented rules.
Bonus Terms and Conditions
We at salam123 may offer bonuses to new or existing players. Bonuses are subject to specific terms including minimum odds requirements, wagering multiples, and expiration windows. Bonus terms are displayed clearly before you accept the bonus. You are responsible for reading and understanding these terms.
Bonuses may be forfeited if you withdraw before meeting wagering requirements, if you violate our abuse policy (e.g., placing offsetting bets to lock in profit), or if your account is closed. We reserve the right to cancel or modify bonus offers at any time with notice to active players.
Account Suspension and Closure
We reserve the right to suspend or close your salam123 account if you violate our terms, engage in fraud, place abusive bets, or breach legal obligations. Suspension means you cannot log in or place new bets. Closure means your account is permanently disabled and your balance (if any) is forfeited or returned according to applicable law.
We will attempt to notify you of suspension or closure with a reason. However, in cases of fraud or legal investigation, we may suspend your account immediately without prior notice. If you believe your account was suspended in error, contact our support team and provide details.
Dispute Resolution and Complaints
If you have a complaint about salam123 — for example, a disputed bet outcome, a payment issue, or a rule clarification — contact our support team within 14 days of the incident. Provide your account number, the transaction date, and a clear description of the issue. Our team investigates and responds with a decision within 5 business days.
If you are unsatisfied with our resolution, you may escalate to our compliance team. We review escalated disputes independently and provide a final determination. Our decision is binding unless you pursue legal action in your home jurisdiction. We do not participate in external arbitration or mediation unless required by local law.
Jurisdiction and Governing Law
Our salam123 terms are governed by the laws of the jurisdiction where we operate. You agree that any legal dispute arising from your use of salam123 will be resolved in that jurisdiction's courts. However, before pursuing litigation, you agree to attempt informal dispute resolution with our support team.
We do not accept liability for indirect, consequential, or punitive damages. Our total liability to you is limited to the amount of your account balance at the time of the dispute. These limitations apply unless prohibited by local law.
Changes to salam123 Terms
We reserve the right to modify these terms at any time. Changes to core policies (account eligibility, payment methods, dispute procedures) are notified to active players via email at least 14 days before they take effect. Continued use of salam123 after the effective date constitutes acceptance of the updated terms.
Changes that do not materially affect your rights — such as clarifications or minor wording updates — may take effect immediately. If you do not agree with our updated terms, you have the right to close your account and withdraw your balance before the changes take effect.
salam123 Terms – Summary
Our salam123 terms establish clear rules for account registration, deposits, withdrawals, game play, bonuses, and dispute resolution. We require all players to be at least 18 years old, to provide accurate information, and to complete Know Your Customer verification. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers are processed quickly. Withdrawals follow verification and our standard timeline.
All bets are final once confirmed. We reserve the right to suspend accounts that violate our policies. Disputes are handled by our support team and escalated to compliance if needed. Our services are available only where local law permits, and you are responsible for verifying your jurisdiction's regulations.
If you have questions about these terms or how they apply to your account, contact our support team. We are available in English and Indonesian during business hours to clarify any policy.